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The City of Prescott is now offering Water Bill Payment online. In order to pay your bill online, you will need to complete the steps outlined below to create an online login account and to link your current water account to your online login.

Important Notice

Some customers have been experiencing a compatibility problem using the City of Prescott’s online bill pay program while using Internet Explorer 11. We are working with our software provider to resolve this issue.

If you are experiencing this problem you can use IE 11’s compatibility mode to overcome this problem. Here are the steps to add the City of Prescott’s online bill pay website to IE’s compatibility setting:

  • With IE open click the gear icon on the top right corner of IE
  • Click "Compatibility View settings"
  • Under "Add this website" the user would add http://acetylene.prescott-az.gov/MSS/

Another solution would be to use a different browser than Internet Explorer such as < Firefox or Google Chrome.

Login into your account or if you are a new to paying your bills online, follow the directions below.

Create a New Online Login to Manage Your Water Bills

Step 1

Read all 5 steps BEFORE going through the registration process, then come back and start at this step (Step 1).

Click here to register (If a new window dows not open up, you likely have pop-ups blocked. Please change your settings to continue the registration process.)

Step 2

Fill out the registration form and click save.water account setup

Step 3

Now that your new account (to pay your bill online) has been created, your new account needs to be linked to your water account.
To do so, click on "Go To Module Homepage"water account setup

Step 4

Fill out the form. Both the account ID and the CID can be found on your paper water bill.
The images below show where both can be found. water account setup

Your Account ID is the first 5 digits of your Account Number on bill.water account setup

Your CID is the final 5 digits of your Account Number on billwater account setup

Step 5

Your water account(s) are now associated with your online login to pay your water bill.
Click "Manage Bills" to pay your bill.water account setup