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Communications

Photo of computers in the Communications Center

The Prescott Regional Public Safety Communication Center is the emergency answering point for three police agencies and five fire agencies. The regional center concept has the advantage of real time communications between partnering agencies.

he Center answers over 20,000 telephone calls per month. Over 7,000 calls for service are dispatched per month. In November of 2007 the Center was moved from the Prescott Police Department to the newly created Emergency Services Division of the City of Prescott along with Airport Operations and the Prescott Fire Department.

Prescott Police Regional Public Safety Communications Center Partners

Prescott Police Department Prescott Fire Department
Prescott Valley Police Department Central Yavapai Fire District
Yavapai College Police Department Chino Valley Fire District
Groom Creek Fire District Williamson Valley Fire District

The Communication Center is a 24 hour operation staffed by 30 civilian employees who are cross trained to handle Police, Fire and EMS emergency calls.

E-9-1-1

When a call is made to 9-1-1, the dispatcher has instantaneous information of where the call is being made. Although the location is made available to the dispatcher, it is imperative that callers give the dispatcher their current location.

New technology allows for the dispatcher to have approximate location information for calls made to 9-1-1 from cellular telephones. Callers should always identify their geographical location when calling 9-1-1 from a cell phone so valuable time in dispatching units is not wasted.

Reverse 9-1-1

Reverse 9-1-1 is a multi-line outbound calling system capable of sending recorded messages to a specific area with time critical information.

Uses for Reverse 9-1-1 notification:

  • Missing children
  • Endangered adult broadcasts
  • Evacuation advisories
  • Information of critical events, i.e., earthquakes, fire, floods
  • Notification of hazards, i.e., downed power lines causing road closures, hazardous spills, etc.
  • Crime Alerts and urgent public safety information.